Support and Operations IT Technician Job in Abuja at Triax Technologies Limited

Are you looking for an IT support job in Abuja? Triax Technologies Limited is seeking a skilled and dependable IT Technician (Support and Operations) to join its team. This opportunity is ideal for professionals with experience in IT support, network troubleshooting, hardware maintenance, and user support who are passionate about keeping business systems running efficiently.

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Job Summary

Job Title: IT Technician (Support and Operations)

Company: Triax Technologies Limited

Location: Abuja

About Triax Technologies Limited

Triax Technologies Limited develops enterprise software, digital platforms, FinTech systems, InsurTech solutions, and operational tools for businesses, financial institutions, insurers, and government-facing organisations. The company is committed to delivering secure, reliable, and innovative technology solutions across multiple industries.

Role Overview

The IT Technician (Support and Operations) will be responsible for maintaining day-to-day IT operations, supporting users, and ensuring that hardware, software, and network infrastructure function efficiently. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and a commitment to delivering reliable technical support.

Key Responsibilities

The successful candidate will:

• Provide first-line technical support for hardware, software, connectivity, and user access issues.
• Monitor and maintain daily IT infrastructure, including devices, networks, and basic system configurations.
• Process user access requests while maintaining strict security standards.
• Log, monitor, and escalate technical issues beyond assigned responsibilities.
• Perform routine maintenance, device setup, system checks, and basic backup operations.
• Assist software engineers and team leaders during deployments, upgrades, and incident response activities.

Requirements

Applicants should possess:

• A solid understanding of networking fundamentals, operating systems, computer hardware, and IT troubleshooting.
• One (1) to two (2) years of relevant IT support experience or strong practical technical skills.
• The ability to diagnose and resolve common technical issues, including connectivity, device, user access, and system configuration problems.
• Good understanding of data security, user access controls, and the importance of protecting sensitive information.
• Excellent communication skills with the ability to assist non-technical users patiently and professionally.

Preferred Qualifications

The following will be an added advantage:

• Relevant certifications such as CompTIA, networking certifications, or vendor-specific credentials.
• Basic scripting skills for automating repetitive IT tasks.
• Familiarity with office and field IT support environments.

Desired Personal Qualities

The ideal candidate should be:

• Dependable and committed to completing routine operational tasks accurately.
• Willing to escalate issues beyond their expertise rather than applying risky fixes.
• Patient, calm, and supportive when assisting users experiencing technical challenges.

Application Deadline

Not Specified.

Interested applicants are encouraged to apply as soon as possible.

How to Apply

Interested and qualified candidates should apply online through the company’s official application portal.

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