Looking for a Customer Service Representative job in Abuja? DPL Group, a fast-growing African fashion brand, is currently recruiting a qualified and customer-focused professional to join its team. If you have experience in customer service, retail, or e-commerce and enjoy helping customers, this is an excellent opportunity to build your career in the fashion industry.
About DPL Group
DPL Group is a growing fashion brand committed to producing stylish, high-quality clothing that blends creativity, craftsmanship, and modern fashion trends. The company aims to deliver outstanding fashion products while providing customers with an exceptional shopping experience.
Job Summary
- Job Title: Customer Service Representative
- Company: DPL Group
- Location: Abuja, FCT
- Employment Type: Full-time
- Salary: ₦150,000 – ₦200,000 per month
Job Description
As a Customer Service Representative, you will be responsible for delivering exceptional customer support and ensuring customers enjoy a smooth shopping experience from enquiry through to product delivery.
Key Responsibilities
- Respond promptly to customer enquiries through phone calls, WhatsApp, email, and social media platforms.
- Provide customers with information about products, pricing, sizing, and order placement.
- Process customer orders and monitor them until successful delivery.
- Resolve customer complaints professionally and provide timely solutions.
- Follow up with customers after purchases to ensure satisfaction.
- Maintain accurate customer and order records.
- Work closely with the production, sales, and logistics teams to ensure timely order fulfilment.
- Handle product returns, exchanges, and customer feedback efficiently.
- Represent the brand professionally through excellent customer interactions.
- Perform other customer service duties as assigned.
Requirements
Educational Qualification
- Minimum of an HND or Bachelor’s Degree in a relevant discipline.
Experience
- At least 1 year of experience in customer service, retail, or a similar role.
- Experience in the fashion, retail, or e-commerce sector will be an added advantage.
Additional Requirements
- Passion for customer service and fashion.
- Positive attitude and willingness to learn.
- Ability to work independently and within a team.
- High level of integrity, professionalism, and reliability.
- Well-groomed and presentable.
- Knowledge of African fashion and fabrics is an advantage.
- Applicants must reside within a reasonable commuting distance of the workplace.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management skills.
- Good problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced work environment.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office applications.
- Familiarity with WhatsApp Business, Instagram, Facebook, and other social media platforms.
- Excellent attention to detail and professionalism.
Salary
Successful candidates will receive a monthly salary ranging from ₦150,000 to ₦200,000.
Application Closing Date
17th July, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: careers.dplgroup@gmail.com
Use the subject line:
Application – Customer Service Representative
Only shortlisted candidates will be contacted.
Why You Should Apply
This opportunity is ideal for candidates who enjoy interacting with customers and want to build a rewarding career in Nigeria’s growing fashion industry. The role offers competitive pay, hands-on experience, and the opportunity to work with a dynamic and expanding fashion brand.
