Customer Success Manager (Fluent French Speaking) Job at S&P Global Commodity Insights in Abuja
Customer Success Manager (Fluent French Speaking) Job at S&P Global Commodity Insights in Abuja
Are you a bilingual professional with a passion for building lasting client relationships? S&P Global Commodity Insights is currently hiring a Customer Success Manager (Fluent French Speaking) in Abuja, and this could be your next big career move in the energy sector.
About S&P Global Commodity Insights
S&P Global Commodity Insights is a leading global provider of market intelligence, covering oil and gas, power, chemicals, metals, agriculture and shipping. As a division of S&P Global (NYSE: SPGI), the company supports governments, regulators, market participants, and thought leaders in navigating the global energy transition with data-driven insights and analytics.
About the Role
You will be part of the EMEA Customer Excellence team at Commodity Insights, focusing on value, trust, and customer delight. The role sits within the broader Customer Experience team and involves proactive engagement with clients to ensure they get the most out of S&P Global’s solutions.
Key Responsibilities
As a Customer Success Manager in Abuja, you will engage proactively with customers to understand their needs and ensure maximum value from the company’s solutions. You will onboard new clients, conduct remote and in-person training sessions, and tailor engagements to each customer’s workflows and goals.
You will develop and maintain strong relationships with key stakeholders, monitor customer usage data to uncover engagement opportunities, and serve as a trusted advisor providing actionable insights. The role also requires cross-functional collaboration to deliver seamless customer experiences, proactive support to anticipate client challenges, and accurate logging of all engagement activities in Salesforce.
A commitment to continual learning is essential, as you will be expected to stay current with energy sector jobs Nigeria trends, regional market developments, and product updates to enrich every client interaction.
Requirements
A bachelor’s degree in a business-related discipline is preferred. The ideal candidate will have at least 3 years of experience in customer success, account management, or a related role. Fluency in both English and French is mandatory, with strong written and verbal communication skills in both languages. Proficiency in Salesforce or a similar CRM is an added advantage, as is knowledge of the energy, commodities, or finance industries. The role requires the ability to manage multiple accounts simultaneously and willingness to travel to meet clients.
Applications are open to Nigerian citizens and citizens of other ECOWAS member states, subject to verification of citizenship and work eligibility.
How to Apply. Click the link Here
Interested and qualified candidates should visit the S&P Global careers page to apply online. Note that all information submitted will be verified through a formal background check in line with applicable law.
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