Customer Service Executive Social Media Job at Sun King in Lagos
If you have a passion for digital engagement and a heart for meaningful work, Sun King formerly known as Greenlight Planet is offering an exciting opportunity to join its team as a Customer Service Executive Social Media in Lagos. This role places you at the intersection of customer care and clean energy impact.
About Sun King
Sun King, formerly Greenlight Planet, is a multinational company that designs, distributes, and finances solar-powered home energy products for underserved populations around the world. With over a decade in business, Sun King has grown into a leading global brand across emerging markets in Asia and Sub-Saharan Africa. Its products provide modern light and clean energy to 26 million people in more than 40 countries, with over 10.5 million units sold worldwide. Sun King is on a mission to bring affordable solar energy to the 1.3 billion people for whom the conventional electrical grid remains unavailable or unaffordable.
About the Role
As a Customer Service Executive Social Media at Sun King in Lagos, you will play a central role in shaping customer experiences and building strong relationships within Sun King’s online community. This position connects Sun King’s mission of empowering underserved communities through solar energy to the real-time needs and expectations of its growing customer base across digital platforms.
Key Responsibilities
You will monitor and respond promptly to customer inquiries, comments, and messages across platforms including Facebook, Twitter, Instagram, TikTok, and LinkedIn. Your engagement will be solutions-oriented, maintaining Sun King’s unique brand voice while addressing customer concerns with genuine care.
Beyond reactive support, you will identify and qualify potential customers through social media interactions, guiding prospects through the sales journey with clear information and encouragement. This role for social media jobs Nigeria professionals also involves close collaboration with the sales and customer experience teams to ensure seamless handover of qualified leads and resolution of escalated issues.
You will serve as a brand advocate in every interaction, representing Sun King’s values of access, sustainability, and empowerment. Detailed documentation of interactions, call notes, and trend reports will also form part of your daily responsibilities in this customer service jobs Lagos role.
Requirements
The ideal candidate for this solar energy jobs Lagos position will have a customer-first mindset with strong listening skills and patience. You should have experience with digital customer service tools such as Zendesk and Ameyo, and excellent written and verbal communication abilities. At least one year of experience within the Sun King Contact Centre is required, along with a solid understanding of Sun King’s products, services, and customer journey. The ability to multitask, stay resilient under pressure, and collaborate across functions is essential.
How to Apply
Interested and qualified candidates should visit the Sun King careers page to apply online here
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