Receptionist / Membership & Concierge Coordinator Job at a Premium Lifestyle Company in Abuja | Apply Now

Protégé Management is recruiting on behalf of its client, a premium lifestyle company, for the position of Receptionist / Membership & Concierge Coordinator in Abuja (FCT).

This is an excellent opportunity for experienced front desk and guest relations professionals who are passionate about delivering exceptional customer service in a luxury environment.

About the Company

The hiring company is a premium lifestyle brand that combines wellness, fitness, hospitality, business, and community into a world-class destination. The organization is committed to providing exceptional experiences for members and guests through outstanding service and professionalism.

Job Details

• Job Title: Receptionist / Membership & Concierge Coordinator
• Recruiter: Protégé Management
• Location: Abuja (FCT)
• Employment Type: Full-time

Job Responsibilities

The successful candidate will:

• Welcome every member and guest professionally while delivering an exceptional arrival and departure experience.
• Manage bookings for fitness sessions, wellness treatments, diagnostics, boardroom reservations, and dining services.
• Coordinate member requests, including reservations, guest passes, special arrangements, and follow-up communication.
• Maintain accurate membership records, preferences, and visit history using the company’s CRM system.
• Handle membership enquiries and schedule club tours while supporting the membership sales process.
• Manage guest access in accordance with club policies and invitation protocols.
• Resolve member and guest concerns promptly, escalating complex issues when necessary.
• Ensure the reception and front-of-house areas remain clean, organized, and professionally presented at all times.

Requirements

Applicants should possess:

• Minimum of three (3) to five (5) years of front-of-house, reception, or guest relations experience in a premium hospitality or luxury environment.
• Excellent grooming, appearance, and professional presentation.
• Strong written and spoken English communication skills.
• Professional telephone etiquette and outstanding interpersonal skills.
• Ability to maintain confidentiality while interacting with executives, diplomats, and high-net-worth individuals.
• Proficiency in booking systems, CRM software, and other business applications.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.

Personal Attributes

The ideal candidate should be:

• Warm, approachable, and highly professional.
• Detail-oriented with excellent memory for customer preferences.
• Emotionally intelligent and capable of reading situations appropriately.
• Proactive in anticipating and meeting members’ needs.
• Confident, discreet, and customer-focused.

Application Closing Date

10th August, 2026.

How to Apply

Interested and qualified candidates should send their CV in PDF format to: jobs@protegemanagement.com.ng using “Receptionist / Membership & Concierge Coordinator” as the subject of the email.

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