Moniepoint Incorporated is recruiting to fill the position of Offline Customer Support Officer in Wurukum, Benue State.
Moniepoint is a business payments and banking platform that provides financial tools to small and medium-sized businesses. The company serves hundreds of thousands of businesses and provides solutions designed to help businesses grow and scale.
The successful candidate will join the Customer Support Operations team and serve as a key point of contact for walk-in customers and customers using WhatsApp platforms.
About the Role
The Offline Customer Support Officer will provide timely, professional and high-quality assistance to customers.
The role involves handling customer enquiries, resolving technical and service-related issues, documenting support requests and collaborating with internal teams to ensure issues are resolved promptly.
The successful candidate will also collect customer feedback and provide insights that can help improve products and the overall customer experience.
Key Responsibilities
The Customer Support Officer will:
- Serve as the first point of contact for walk-in customers.
- Respond to customer enquiries through WhatsApp platforms.
- Provide accurate and timely responses to customer questions and service requests.
- Log customer support requests accurately for tracking and follow-up.
- Coordinate with internal teams to resolve customer issues.
- Escalate complex or unresolved issues to the appropriate Regional or State Team Lead.
- Follow approved communication scripts and customer service procedures.
- Collect and document customer feedback on products and services.
- Identify customer needs and recommend appropriate solutions.
- Build strong, trust-based relationships with customers.
- Maintain confidentiality and protect customer data at all times.
- Ensure customer interactions are properly documented.
- Contribute to service improvement by identifying recurring customer issues.
Requirements
Applicants should possess:
- A minimum of BSc or HND.
- 1–2 years of relevant customer service or customer support experience.
- Completed NYSC or a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with walk-in customers and through WhatsApp groups.
- Strong problem-solving and issue-resolution abilities.
- Customer-focused mindset.
- High empathy and emotional intelligence.
- Ability to collaborate effectively with cross-functional teams.
- Strong attention to detail.
- Good documentation and data-logging skills.
- Ability to follow operational procedures.
- Strong understanding of confidentiality and data privacy requirements.
What Success Looks Like
Success in the Customer Support role will be demonstrated through:
- High customer satisfaction and positive feedback.
- Timely responses and resolution of customer enquiries.
- Accurate documentation of customer interactions.
- Minimal unresolved issues and unnecessary escalations.
- Consistent compliance with operational procedures.
- Useful customer feedback that contributes to service improvements.
Why Join Moniepoint?
The successful candidate will have access to:
- Competitive compensation and benefits.
- Career growth opportunities.
- Professional development support.
- Experience working within a fast-growing financial technology environment.
How to Apply
Interested and qualified candidates should apply online through Moniepoint’s recruitment portal.
Application Closing Date: Not Specified.
Note: Applicants should ensure they meet the educational, experience and NYSC requirements before applying.
