Aureole Consulting Limited, a Pan-African HR consulting company specializing in talent acquisition, Human Resource Business Partner services, HRIS referrals, CV and cover letter optimization, LinkedIn optimization, and social media recruitment, is recruiting to fill the position of Customer Service Manager.
The Customer Service Manager will oversee the day-to-day operations of the Customer Services Department, ensuring consistent, high-quality service for both internal and external customers. The role involves implementing customer service strategies, managing enquiries and order processing, monitoring performance, and driving continuous improvement.
Key Responsibilities
The successful Customer Service Manager will be responsible for:
- Leading and managing the daily operations of the Customer Services Department.
- Implementing the company’s customer service strategy in line with business and departmental objectives.
- Overseeing the accurate and timely processing of customer quotations, orders, and order confirmations.
- Managing staffing, training, coaching, and team performance.
- Establishing and monitoring customer service standards, targets, and KPIs.
- Driving continuous improvement in customer enquiries and order processing.
- Promoting effective communication and collaboration across the Customer Services team.
- Creating a positive, motivated, and high-performing work environment.
- Supporting change management and process improvement initiatives to improve customer experience and operational efficiency.
Requirements
Applicants should possess:
- A Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
- At least 5 years of recent and proven experience in a B2B or B2C customer service environment.
- A minimum of 3 years of experience in a senior customer service or customer relations management position.
- Experience in a manufacturing or wholesale environment is an advantage.
- Experience working in a fast-paced, highly customer-driven environment.
- Demonstrated experience in change management, process improvement, or continuous improvement.
- Strong resource planning, organizational, team management, problem-solving, and performance management skills.
- Excellent communication and interpersonal skills.
- Strong customer focus and attention to detail.
- Proficiency in Microsoft Office applications and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems.
- Experience handling customer enquiries through email, live chat, WhatsApp, telephone, and social media.
- Proximity to Lekki is imperative.
- The original job advert states a preference for male candidates for gender balance.
Salary
The successful candidate will earn N350,000 – N450,000 monthly.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to:
Use “Customer Service Manager” as the subject of the email.
This Customer Service Manager position is suitable for experienced professionals seeking Customer Service Jobs in Lagos, Customer Relations Manager opportunities, and Customer Experience Jobs. Candidates with strong leadership, CRM, communication, team management, and process improvement experience are encouraged to apply.
