SCALE mPower is recruiting an Area Business Manager to oversee its operations in Ibadan, Oyo State. The company provides financial solutions that help transportation workers access credit for vehicle repairs, spare parts, and fueling.
The Area Business Manager will be responsible for driving regional operations, onboarding transport parks, recruiting and managing Territory Sales Supervisors (TSSs), coordinating loan disbursements and collections, and maintaining strong relationships with key stakeholders.
Key Responsibilities
Park & Regional Operations
- Onboard and manage transport parks within the assigned region.
- Maintain strong relationships with Park Chairmen, cluster leaders, and community stakeholders.
- Ensure accurate documentation for parks and loan applicants.
- Monitor regional operations and ensure compliance with company standards.
TSS Recruitment & Management
- Recruit, onboard, train, and manage Territory Sales Supervisors.
- Monitor daily TSS activities and productivity.
- Conduct performance reviews and provide ongoing coaching.
- Ensure TSSs follow operational processes and submit required documentation.
- Take appropriate disciplinary action when necessary.
Loan Disbursement & Collections
- Coordinate loan disbursement activities across assigned parks.
- Support efficient loan collection and repayment processes.
- Monitor repayment behaviour and escalate defaults.
- Collaborate with Finance and Collections teams on regional loan operations.
Field Monitoring & Compliance
- Conduct regular field visits to monitor park activities and TSS performance.
- Identify operational risks, fraud, and documentation gaps.
- Ensure adherence to loan procedures and operational requirements.
Reporting & Performance Management
- Prepare weekly regional performance reports.
- Track TSS productivity, loan conversion, repayment rates, and park coverage.
- Monitor regional KPIs and implement actions to improve performance.
Stakeholder Engagement
- Build relationships with park leaders and loan applicants.
- Resolve operational and customer escalations.
- Represent the company professionally within the assigned region.
Requirements
- 4–6 years of experience in similar field-based or regional operations roles.
- At least 4 years of experience in field operations, agent management, or grassroots project execution.
- Proven experience recruiting and managing field agents or TSSs.
- Strong communication, negotiation, and relationship-building skills.
- Excellent sales, persuasion, and stakeholder engagement abilities.
- Strong people management and supervisory skills.
- Ability to work independently with minimal supervision.
- Willingness to travel frequently within the assigned region.
Preferred Skills
- Experience in digital lending, microfinance, or agent networks.
- Knowledge of field verification and community-based operations.
- Proficiency with mobile applications, dashboards, and reporting tools.
- Strong conflict resolution and crisis management skills.
How to Apply
Interested and qualified candidates should send their CV to Careers@renda.co using “Area Business Manager – SCALE mPower (Ibadan)” as the email subject.
