Recruitment Nigeria (NG) Limited is hiring a customer-focused Customer Service Executive to support clients, resolve inquiries, and contribute to efficient customer service and operational delivery in Lagos.
Job Details
- Job Title: Customer Service Executive
- Location: Lagos
- Employment Type: Full-time
- Reports To: Customer Service Supervisor / Operations Manager
- Application Closing Date: Not specified
Job Overview
The Customer Service Executive will serve as a key point of contact for customers, ensuring inquiries and requests are handled professionally and efficiently. The successful candidate will help maintain strong customer relationships, resolve issues, and support smooth day-to-day operations.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through available communication channels.
- Provide accurate information about company products, services, processes, and policies.
- Handle customer complaints and work toward timely and satisfactory resolutions.
- Follow up on customer requests, issues, and outstanding matters.
- Maintain accurate records of customer interactions and service activities.
- Build and maintain positive relationships with customers.
- Escalate complex or unresolved issues to the appropriate supervisor or operations team.
- Work closely with internal departments to resolve customer concerns efficiently.
- Support customer retention and satisfaction initiatives.
- Identify recurring customer issues and provide feedback to management for service improvement.
- Follow established customer service procedures, standards, and company policies.
- Prepare relevant customer service reports and maintain accurate documentation.
- Contribute to a positive and professional customer experience.
Requirements
- Relevant Bachelor’s Degree, HND, or equivalent qualification.
- Previous experience in customer service, client relations, sales support, or a related role is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Good listening and problem-solving skills.
- Ability to remain professional and patient when handling difficult customer situations.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Good computer literacy and proficiency with common office applications.
- Ability to manage multiple customer requests while meeting service deadlines.
- Customer-focused, reliable, proactive, and results-oriented.
How to Apply
Interested and qualified candidates should apply according to the employer’s official recruitment instructions.
Application Deadline: Not specified.
