MTN Nigeria is recruiting for the position of Partner Customer Support Traditional Channels at MTN Nigeria, offering a great opportunity for professionals with experience in customer service and telecommunications.
As a leading telecommunications company in Nigeria and across Africa and the Middle East, MTN is known for attracting and developing top talent. This role is ideal for candidates seeking customer service jobs in Nigeria within a globally recognized organization.
The position is based in Ikoyi, Lagos, and falls under the Fixed Broadband division. It is a full-time role focused on delivering high-quality customer support and improving customer experience across traditional service channels.
Job Overview
The role involves identifying and assessing customer needs to ensure satisfaction while delivering proactive and empathetic support to Fixed Broadband customers. The successful candidate will manage both inbound and outbound interactions, helping to drive customer retention, loyalty, and revenue growth.
This opportunity is well suited for professionals interested in customer support roles and telecom jobs in Lagos, particularly within a structured corporate environment.
Key Responsibilities
The selected candidate will collaborate with product, UAT, and support teams to validate new systems, products, and upgrades. The role also involves generating business reports and ensuring resolution of all service provisioning and sales support issues.
You will analyze customer requests and ensure prompt resolution while maintaining end-to-end account management for broadband customers. Reviewing customer service contracts to identify potential issues and improving customer relationship management is also a key part of the role.
The position requires implementing initiatives that simplify the customer journey across digital channels and continuously updating FAQs to meet customer needs. Proactive analysis of support systems and broadband products is essential to identify customer pain points and resolve issues before escalation.
Requirements
Applicants must have a first degree or equivalent in Social Sciences, Business Management, Accountancy, or a related discipline. Fluency in English is required.
Candidates should have between three and seven years of experience in a related field, with prior experience in customer service within the telecommunications industry. Experience working in a multinational organization is an advantage.
Applicants should be proficient in CRM systems, helpdesk tools, Salesforce software, and other customer management platforms. Strong skills in Microsoft Excel and Word are also required.
Professional certification in customer service or customer relations will be an added advantage for candidates pursuing MTN Nigeria jobs.
Application Details
Interested and qualified candidates should apply through the official MTN Nigeria application portal.
Application Deadline: April 13, 2026 at 10:55 PM
