Mohinani Group is recruiting an experienced IT Support Officer to provide technical assistance and support smooth day-to-day IT operations across the company’s locations in Lagos, Nigeria.
The role is suitable for an IT professional with strong troubleshooting abilities, knowledge of Microsoft 365 and networking, and experience providing helpdesk or technical support.
Job Details
- Job Title: IT Support Officer
- Company: Mohinani Group
- Location: Lagos, Nigeria
- Employment Type: Full-time
- Qualification: OND, HND, B.Sc. or B.Tech.
- Experience: 2–4 years in IT support/helpdesk
- Application Deadline: Not Specified
About Mohinani Group
The Mohinani Group is a multi-generational family business with its origins and heritage in Africa. The group has more than 5,000 employees and over five decades of experience, operating across multiple countries and sectors.
Key Responsibilities
As an IT Support Officer, the successful candidate will be responsible for:
- Troubleshooting computers, printers, Microsoft 365, applications, and network-related issues.
- Managing IT support tickets and resolving incidents within agreed Service Level Agreements (SLAs).
- Installing, configuring, and maintaining IT equipment and peripherals.
- Providing support for LAN and Wi-Fi infrastructure.
- Supporting CCTV, biometric systems, and other IT-enabled systems.
- Maintaining accurate IT asset records.
- Supporting user onboarding and IT equipment deployments.
- Providing timely technical assistance to users across company locations.
- Escalating complex technical issues when necessary.
Qualifications and Requirements
- OND, HND, B.Sc., or B.Tech. in Information Technology, Computer Science, Computer Engineering, or a related field.
- 2–4 years of experience in IT support or helpdesk roles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of Windows operating systems.
- Good knowledge of Microsoft 365.
- Understanding of computer networking.
- Familiarity with IT ticketing systems.
- Ability to provide responsive and effective technical support.
How to Apply
Interested and qualified candidates should send their CV to careers.ng@mohinani.com using “IT Support Officer” as the subject of the email.
Application Closing Date: Not Specified.
