Dolcé Beauty Nigeria is recruiting an Assistant Store Manager to support the daily operations of its luxury beauty dry bar and retail space in Lagos. The Assistant Store Manager will help supervise staff, deliver exceptional customer service, drive sales, manage inventory, and maintain the brand’s premium store standards.
The successful candidate will also act as Manager-on-Duty when the Store Manager is unavailable and ensure smooth operations across the sales floor, styling stations, POS systems, and customer service functions.
Key Responsibilities
Store Operations
- Assist with daily opening and closing procedures.
- Ensure equipment, systems, and Wix POS are functioning properly.
- Support end-of-day cash reconciliation and report discrepancies.
- Maintain store cleanliness, displays, styling stations, and overall presentation.
- Ensure tools and service stations are properly sanitized.
- Act as Manager-on-Duty when required.
Staff & Stylist Support
- Assist with staff schedules, daily briefings, and team coordination.
- Monitor attendance, punctuality, and compliance with service standards.
- Support stylists in maintaining smooth client flow.
- Assist with onboarding and training of new team members.
- Reinforce brand standards and professional service etiquette.
- Escalate performance and disciplinary concerns appropriately.
Customer Service & Sales
- Welcome clients and provide a premium customer experience.
- Drive retail and service sales through product recommendations and upselling.
- Resolve customer concerns promptly and professionally.
- Maintain strong knowledge of wigs, extensions, accessories, and haircare products.
- Support customer bookings and check-ins through the Wix platform.
POS & Digital Systems
- Process payments, bookings, and customer checkouts using Wix POS.
- Assist with inventory and product updates on the platform.
- Monitor daily sales and report unusual discrepancies.
- Provide basic POS support and escalate technical issues when necessary.
Inventory Management
- Assist with regular stock counts and maintain accurate inventory records.
- Receive and inspect incoming products.
- Report damaged or poor-quality goods.
- Monitor consumable usage and identify restocking requirements.
- Help investigate stock discrepancies and reduce product losses.
Administrative Support
- Complete daily opening, closing, and sanitization checklists.
- Assist with weekly operational reports.
- Track customer feedback and identify service trends.
- Maintain accurate staff attendance and shift records.
Brand & Store Standards
- Maintain Dolcé’s luxury brand standards across customer service and store presentation.
- Ensure product displays, mannequin heads, and styling stations remain attractive and organized.
- Lead by example in customer service and professional conduct.
- Maintain a polished, welcoming, and organized store environment.
Working Hours
The Assistant Store Manager must be available during the store’s operating hours:
- Tuesday – Thursday: 9:00 AM – 7:00 PM
- Friday & Saturday: 9:00 AM – 7:30 PM
- Sunday: 1:00 PM – 7:30 PM
- Monday: Store closed, although administrative or training duties may occasionally be assigned.
The successful candidate is expected to arrive 30 minutes before opening and remain until closing duties are completed.
Requirements
- Minimum of 2 years’ experience in retail, beauty, salon, dry bar, or hospitality.
- Previous experience in a luxury or high-end customer-facing environment is an advantage.
- Experience supporting or supervising a team.
- Familiarity with POS systems; Wix POS experience is an advantage.
- Strong interpersonal and communication skills.
- Excellent organization and multitasking abilities.
- Strong sales and authentic upselling skills.
- Comfortable using POS, scheduling, and inventory management systems.
- Good conflict resolution and customer service skills.
- Strong attention to detail and product presentation.
- Professional, dependable, punctual, and team-oriented.
- Calm, hospitable, service-driven, and comfortable working under pressure.
- Trustworthy and discreet when handling confidential information.
Compensation & Benefits
- Competitive salary
- Performance-based bonuses
- Staff discounts on Dolcé products
How to Apply
Interested and qualified candidates should send their CV to Dolcebeautyltd@gmail.com using Assistant Store Manager as the subject of the email.
