Galaxy La-Palm Royal Resort, a luxury five-star hospitality establishment in Port Harcourt, Rivers State, is recruiting a Reservationist to manage guest bookings and provide professional reservation services in line with luxury hotel standards.
The successful candidate will handle reservations across multiple channels, maintain accurate booking records, coordinate with hotel departments, and ensure guests receive prompt and professional assistance throughout the reservation process.
Key Responsibilities
The Reservationist will be responsible for:
- Managing room reservations through telephone, email, the hotel website, walk-ins, and Online Travel Agencies (OTAs).
- Responding promptly to guest enquiries about room availability, rates, packages, and hotel facilities.
- Maintaining accurate reservation records, room inventory, rates, cancellations, and amendments using the hotel’s PMS.
- Coordinating with Front Office, Housekeeping, Sales, and Accounts to support smooth guest arrivals and departures.
- Processing booking confirmations, modifications, cancellations, and special guest requests.
- Monitoring OTA bookings to ensure room availability and rates remain accurate.
- Promoting room upgrades and additional hotel services where appropriate.
- Providing excellent customer service consistent with five-star hospitality standards.
- Preparing reservation reports and following up on pending bookings and payments.
- Resolving reservation-related issues and escalating complex matters when necessary.
Required Skills and Experience
Candidates should possess:
- Excellent communication and customer service skills.
- Good knowledge of hotel reservation procedures and Property Management Systems (PMS).
- Practical experience using OTAs and online booking platforms.
- Strong attention to detail and accuracy.
- Excellent telephone and email etiquette.
- Strong organizational and multitasking abilities.
- Good sales and upselling skills.
- Previous experience in a four- or five-star hotel is highly preferred.
Application Closing Date
30th September 2026.
How to Apply
Interested and qualified candidates should send their CV to hr@galaxylapalm.com.
Use “Reservationist” as the subject of the email.
