Job Overview
Edgegate Homes, a real estate company in Lagos, is recruiting a Customer Service Executive to manage client and realtor communications, support sales activities, generate leads, and strengthen customer relationships.
The Customer Service Executive will combine customer service, sales, lead generation, marketing, and relationship management responsibilities to help the company attract new clients and maintain strong relationships with existing customers and realtors.
Key Responsibilities
- Manage communications with clients and realtors through phone calls, emails, and text messages.
- Generate, manage, and follow up on sales leads through online and offline marketing activities.
- Build and maintain strong customer relationships through effective and professional communication.
- Provide accurate and timely information to customers using appropriate communication channels and tools.
- Handle customer complaints and provide suitable solutions within established timelines.
- Follow up with customers to ensure complaints and service issues are properly resolved.
- Maintain accurate records of customer interactions, accounts, and relevant documents.
- Develop and implement business strategies for promoting the company’s products and services.
- Research organizations and individuals to identify prospective clients and realtors.
- Promote the company’s real estate products through sales promotions and other marketing initiatives.
- Support the creation of social media content to increase awareness of the company’s products.
- Ensure marketing materials such as ID cards, business cards, and flyers are available when required.
- Maintain relationships with existing clients and contact prospective customers and realtors to arrange meetings.
- Collaborate with the team to support sales and customer acquisition objectives.
Requirements
Applicants should possess:
- A B.Sc. or HND from a recognized institution.
- A minimum of 2 years of relevant work experience.
- Excellent phone and email etiquette.
- Strong verbal and written communication skills.
- Excellent customer relationship management abilities.
- Ability to handle customer complaints calmly and professionally.
- Strong teamwork and interpersonal skills.
- Good organizational and follow-up skills.
- Proficiency in Microsoft Office Suite is an added advantage.
- Experience in real estate, sales, marketing, or customer service will be beneficial.
Salary and Benefits
- Salary: ₦120,000 – ₦150,000 per month.
- Opportunity to develop experience across customer service, sales, marketing, and real estate.
- Exposure to client and realtor relationship management.
Job Details
Job Title: Customer Service Executive
Company: Edgegate Homes
Location: Igbo-efon, Lagos
Employment Type: Full-time
Salary: ₦120,000 – ₦150,000 monthly
Application Deadline: 31st August 2026
How to Apply
Interested and qualified candidates should send their CV to info@edgegatehomes.com using “Customer Service Executive” as the subject of the email.
