Client Service Officer Job at Medlyfe (Medbury Healthcare Group)

Medlyfe, a brand under the Medbury Healthcare Group, is seeking a qualified and customer-focused professional to join its team as a Client Service Officer (Receptionist). This opportunity is ideal for candidates looking for receptionist jobs in Lagos, customer service jobs in Nigeria, or healthcare administration jobs within a reputable healthcare organization.

If you are passionate about delivering exceptional client experiences and enjoy working in a fast-paced healthcare environment, this role could be the perfect fit.

Job Summary

• Job Title: Client Service Officer (Receptionist)
• Company: Medlyfe (Medbury Healthcare Group)
• Location: Lekki Phase 1, Lagos
• Employment Type: Full-time
• Reports To: Head of Medicals / Clinic Manager / Business Development

About the Role

The Client Service Officer (Receptionist) will be responsible for creating an outstanding client experience while ensuring the smooth daily operations of the clinic. The role combines customer service, front desk administration, appointment scheduling, sales support, and operational coordination.

Key Responsibilities

Client Experience

• Welcome and assist clients in a professional and friendly manner.
• Manage appointments, registrations, client check-ins, and check-outs.
• Respond promptly to enquiries via phone calls, WhatsApp, email, and walk-in visits.
• Educate clients about available clinic services and wellness packages.
• Address client concerns professionally and escalate issues when necessary.

Clinic and Program Coordination

• Coordinate consultations, IV therapy, aesthetic treatments, diagnostic services, and wellness sessions.
• Prepare and maintain accurate client records and documentation.
• Schedule follow-up appointments and send timely reminders.
• Liaise with partner laboratories and logistics providers for specialized testing.

Sales and Operations

• Promote wellness programs, membership packages, and retail products.
• Prepare quotations and invoices while supporting payment processing.
• Track enquiries, conversions, and client retention metrics.
• Monitor inventory levels for supplements, clinic consumables, and office supplies.
• Prepare daily and weekly operational reports.

Key Performance Indicators (KPIs)

Performance will be measured based on:

• Client satisfaction
• Appointment conversion rate
• Client retention
• Response time to enquiries
• Sales performance
• Documentation accuracy
• Follow-up completion
• Inventory and sample coordination accuracy

Requirements

Educational Qualification

Applicants should possess a Bachelor’s Degree or Higher National Diploma (HND) in any of the following:

• Business Administration
• Healthcare Management
• Public Health
• Marketing
• Customer Service
• Social Sciences
• Or any related discipline

Experience

• Minimum of one (1) year experience in:
  • Customer service
  • Healthcare administration
  • Hospitality
  • Wellness industry
  • Aesthetic clinics

Added Advantage

Experience in any of the following areas will be beneficial:

• Wellness or aesthetic clinics
• Medical laboratories
• Concierge medicine
• Sales and client relationship management

Required Skills

Successful candidates should possess:

• Excellent communication and interpersonal skills
• Strong administrative and organizational abilities
• Customer-focused attitude with a hospitality mindset
• Sales and relationship management skills
• Proficiency in Microsoft Office Suite, Google Workspace, CRM software, WhatsApp Business, and spreadsheet reporting

Personal Attributes

The ideal candidate should be:

• Warm and professional
• Highly organized and detail-oriented
• Proactive and dependable
• Commercially minded
• Able to multitask under pressure
• Passionate about wellness and delivering exceptional customer service

Working Hours

Working hours will be determined by the clinic’s schedule and may include occasional Saturdays.

Compensation

Successful candidates will enjoy:

• Competitive salary
• Performance-based incentives
• Staff wellness benefits

Application Deadline

17th July, 2026

How to Apply

Interested and qualified candidates should send their applications and updated CV to: talentsourcingmms@gmail.com

Use “Client Service Officer (Receptionist)” as the subject of your email.

For more latest receptionist jobs in Lagos, healthcare administration jobs, customer service jobs in Nigeria, and other career opportunities, visit www.nigeriajobshub.com regularly. You can also explore our latest job listings to discover opportunities that match your qualifications and career goals.